Terms and Conditions
Effective Date: 19 March 2026
By submitting an inquiry through the IVF FELLOW platform, you acknowledge that you have read, understood, and agreed to the following Terms and Conditions. Please read them carefully before proceeding.
1. Nature of Service – Agency Role
IVF FELLOW is a Bulgarian company that operates exclusively as an agent and facilitator. It does not act as a seller, manufacturer, or direct supplier of any pharmaceutical products or medical items.
By submitting this inquiry, you acknowledge and agree that:
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IVF FELLOW acts solely as a collection agent and intermediary on behalf of the dispensing pharmacy partner.
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All products are sourced and dispensed by IVF FELLOW's partner pharmacy, which bears responsibility for the dispensing and fulfilment of orders.
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IVF FELLOW does not hold, store, or directly ship pharmaceutical products.
2. Special Order Policy
2.1 Definition
A 'Special Order' refers to any request for a product that is not part of IVF FELLOW's standard inventory offering — including customized, compounded, or made-to-order pharmaceutical items tailored to a patient's specific clinical requirements.
2.2 Payment Terms
Full payment is required at the time of placing a Special Order. No order will be processed or confirmed until payment has been received in full. Partial payments are not accepted for Special Orders.
2.3 Non-Refundable Items
Due to the personalized and made-to-order nature of Special Orders, all such orders are strictly non-refundable and non-exchangeable. Once an order has been confirmed, no returns, refunds, or exchanges will be accepted under any circumstances.
2.4 Delivery Timeframes
Special Orders may require extended processing and delivery times compared to standard orders. Estimated delivery timeframes will be communicated upon order confirmation. IVF FELLOW is not liable for delays caused by external suppliers, customs, or logistics partners.
2.5 Order Confirmation Process
Upon submission of a Special Order, IVF FELLOW will send a written confirmation detailing:
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The specific product(s) ordered, including any customization requests
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The agreed price and payment status
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The estimated delivery date
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Any applicable restrictions or conditions
Customers are requested to review the confirmation carefully and notify IVF FELLOW of any discrepancies within 24 hours of receipt.
2.6 No Cancellations
Cancellations are not permitted once a Special Order has been submitted and confirmed. By placing a Special Order, the customer irrevocably commits to the purchase. IVF FELLOW reserves the right to pursue the full outstanding balance in the event of a cancellation attempt.
2.7 Inventory & Pricing
Special Orders may carry unique pricing that reflects the bespoke nature, rarity, or sourcing complexity of the requested item. All prices are communicated in advance and are subject to change based on supplier availability. IVF FELLOW reserves the right to decline a Special Order if the requested item cannot be sourced within the required specifications.
2.8 Order Restrictions
IVF FELLOW may impose restrictions on the types of products that can be ordered as Special Orders. In particular, IVF FELLOW does not permit the sale or ordering of certain product categories for patients residing outside designated countries. Such restrictions will be communicated at the time of enquiry.
2.9 Communication & Status Updates
IVF FELLOW is responsible for keeping customers informed about the status of their Special Orders, including any delays, changes to estimated delivery dates, or fulfilment issues. Customers will be notified via the contact details provided in this inquiry form.
3. Pre-Reservation Order Policy
IVF FELLOW offers a pre-reservation mechanism for certain high-demand or limited-availability products. The following terms apply:
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Pre-reservations secure your order priority and are subject to product availability at the time of fulfilment.
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A pre-reservation does not guarantee final pricing; the confirmed price will be communicated prior to final order processing.
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Pre-reservation payments, where applicable, are binding and non-refundable.
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IVF FELLOW will notify you promptly if a pre-reserved product becomes unavailable and will offer an alternative or a full refund at its discretion.
4. Pricing Policy
Our prices are determined based on multiple factors, including but not limited to:
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The quality and source of materials or pharmaceutical ingredients
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Labour, compounding, or preparation costs
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Shipping, logistics, and customs charges
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The complexity or rarity of the requested item
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Any additional services or features selected at the time of ordering
IVF FELLOW strives to maintain full transparency in its pricing. All applicable costs will be clearly communicated prior to order confirmation. If you have questions regarding your quotation, please contact us before submitting your order.
5. Payment Processing
All payments are processed by IVF FELLOW, acting as a collection agent on behalf of the dispensing partner pharmacy. By submitting this inquiry and proceeding with payment, you acknowledge and agree that:
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Your payment is made to IVF FELLOW in its capacity as agent, not as the principal seller.
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IVF FELLOW will remit the relevant funds to the dispensing pharmacy following successful order confirmation.
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Payment receipts issued by IVF FELLOW serve as confirmation of your payment to the agent only.
6. Prescription Management & Authorization
By submitting this inquiry and proceeding with an order that involves prescription medication, you expressly authorize IVF FELLOW to:
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Receive and manage your medical prescription on your behalf.
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Share your prescription with the partner dispensing pharmacy solely for the purpose of fulfilling your order.
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Retain a copy of the prescription for regulatory compliance and record-keeping purposes.
You confirm that any prescription submitted is valid, current, and issued by a licensed medical professional. Submission of false, expired, or fraudulent prescriptions is strictly prohibited and may result in legal action.
7. Contact & Communication Consent
By submitting this inquiry form, you consent to being contacted by IVF FELLOW via:
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Email — for order updates, confirmations, and correspondence
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Telephone — for order clarification or urgent matters
You may withdraw your consent to marketing communications at any time by contacting us in writing. Transactional communications related to active orders cannot be opted out of while an order is in progress.
8. Data Protection & GDPR
IVF FELLOW is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian data protection legislation.
By submitting this inquiry form, you acknowledge and agree to the following:
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Your personal data (including name, contact information, medical details, and prescription information) will be collected and processed for the sole purpose of fulfilling your inquiry and any resulting order.
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Your data will be shared with IVF FELLOW's partner dispensing pharmacy only to the extent necessary to process your prescription and complete your order.
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Your data will not be sold, rented, or disclosed to any third party for marketing or commercial purposes.
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You have the right to access, correct, restrict, or request deletion of your personal data at any time, subject to legal retention obligations.
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Data will be retained for the period required by applicable pharmaceutical and commercial regulations.
For full details of how your data is processed, please refer to the IVF FELLOW Privacy Policy. For data-related enquiries, contact us at the details provided on our website.
9. Acceptance of Terms
By submitting this inquiry form, you confirm that:
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You are at least 18 years of age.
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You have read and fully understood these Terms and Conditions.
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You agree to be legally bound by these Terms and Conditions.
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All information provided in this inquiry is accurate and complete to the best of your knowledge.
10. Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Bulgaria. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent Bulgarian courts.
